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Privacy Policy

At SHERWOOD HOUSE FURNITURE, INC. (“Company”), we passionately respect and protect the privacy of those using our websites and conducting business with us.  We will not provide personal information collected by our website to any outside person or company except as expressly described below. SHERWOOD HOUSE FURNITURE is committed to maintaining the highest level of privacy. Last Revised 02/23/2011

At SHERWOOD HOUSE FURNITURE, INC. (“Company”), we passionately respect and protect the privacy of those using our websites and conducting business with us.  We will not provide personal information collected by our website to any outside person or company except as expressly described below. SHERWOOD HOUSE FURNITURE is committed to maintaining the highest level of privacy.

What information do we collect from you?

In order to better provide you with great products and services, SHERWOOD HOUSE FURNITURE collects two basic types of information about our visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.

Personally Identifiable Information

SHERWOOD HOUSE FURNITURE requests personal information when you register with our site, order products or services, enter contests or sweepstakes, fill out surveys, request support or training, and send us feedback. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, we can fill your orders and better provide you with personalized services. For a few services, we may collect your personal information on behalf of other merchants and share it with them.

Non-Personally Identifiable Information

This refers to general information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

How do we collect information from you and how do we use it?

Our primary goal in collecting personal information is to provide SHERWOOD HOUSE FURNITURE’s visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.

We review the actions of the SHERWOOD HOUSE FURNITURE visitors on an aggregate basis to determine the preferences of visitors.  SHERWOOD HOUSE FURNITURE might conduct research on our visitors' demographics, interests, and pages viewed based on the information provided to us while using our Websites. We will use this data to tailor the visitor's experience at our websites, to improve our marketing and promotional efforts, to statistically analyze site use, to improve our product offerings, and to customize the content, layout, and services of our Websites.

We may also share your personally identifiable information with third parties who provide services to SHERWOOD HOUSE FURNITURE, our customers and our Website visitors. Those third parties include authorized contractors, temporary employees and consultants and other companies working directly with us (collectively, "agents").   We ask our agents not to disclose or use your personal information for purposes other than to provide services to you or SHERWOOD HOUSE FURNITURE.

We gather information in the following ways:

Shopping

We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, to report Non-Personally Identifiable Information to our advertisers, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.

Ordering

When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use.

Contact Information and Third Party Data

If you contact SHERWOOD HOUSE FURNITURE or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name and e-mail address in order to send you a reply. We might use a third party to help us provide customer service. In order to help you most effectively, we provide them with your order information under strict confidentiality guidelines.

With whom do we share your information?

Fulfillment: The information collected by sherwoodhousefurniture.com is used only for the limited purposes of processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, to serve ads, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, provide customer service, provide you with credit and deliver promotional e-mails to you from SHERWOOD HOUSE FURNITURE. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered.

Other Parties: We do not sell, trade, or rent your personal information to others without your consent. We may provide Non-Personally Identifiable Information about our customers' sales, traffic patterns, and related site information to third party advertisers, but these statistics do not include any Personally Identifiable Information. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of SHERWOOD HOUSE FURNITURE, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.

Services Provided on Our Site

Except as otherwise stated in this Policy, at present we do not disclose its customers' Personally Identifiable Information to other merchants. Where you sign up for goods or services offered through our site, but sold by a third party, we give your personal information to that third party.

Data Analysis Agents: the non-personally identifiable information collected by or for us may be provided to an outside company for the purpose of analysis. That analysis is to help us to improve our site and product selection, and to notify you of special offers that may be of interest to you. That data analysis agent may not share any Personally Identifiable Information with others, or use it for any other purpose than to help us.

Compliance with Service of Process or Law Enforcement: Occasionally we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. sherwoodhousefurniture.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

How can you update or correct your Personally Identifiable Information?
We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your personally identifiable information will be completely removed from our backed-up databases.

What security precautions are in place to protect against the loss, misuse, or alteration of your information?
At SHERWOOD HOUSE FURNITURE you can be assured that your personal and account information is secure, consistent with current industry standards. The importance of security for all Personally Identifiable Information associated with our customers is of utmost concern to us. Our secure servers protect the information using advanced firewall technology.

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.

A special note about children's privacy
You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at [INSERT EMAIL ADDRESS] so that we may delete the minor's information.

Our Cookies
Your browser might receive so-called "cookies" which -- if you allow their use -- store small amounts of data on your computer about your visit to the Website. Cookies assist us in tracking which of the features you like best. However, cookies do not disclose any personal information.

Third Party Cookies
Third party sites hyperlinked from the Websites may contain cookies that are collected by the third party site owner. These cookies are beyond our control and we do not have access to this information. However, these cookies do not provide personal information about you.

You should carefully review privacy policies of any third party sites accessible from our Websites
Other sites accessible through our web site have their own privacy policies and data collection, use and disclosure practices. Please consult each site's privacy policy.  SHERWOOD HOUSE FURNITURE is not responsible for the policies or practices of third parties. Please be aware that this site may contain links to other sites on the Internet that are owned and operated by third parties. This Privacy Policy does not cover the information practices of those web sites linked to the Websites. These other sites may send their own cookies to users, collect data, or solicit personal information. Additionally, other companies that place advertising on our site may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.

Passwords
Unless the user is within one of the Website’s encrypted secure pages, the exchange of information between the Websites and you is not likely to be secure given the current state of the Internet. We encourage all users to change their passwords frequently and to exercise caution in the online transmission of their electronic mail address, passwords and personal information. Passwords kept on the Websites are securely stored in encrypted format using RSA data security algorithms and cannot easily be reverse engineered.

Privacy Policy changes

This Privacy Policy was last changed on the date listed above. In order to improve the level of customer service and to enhance the site over time, SHERWOOD HOUSE FURNITURE reserves the right to change and modify the Privacy Policy at anytime in the future by posting a revised policy on our Website. Furthermore, nothing in this Privacy Policy is designed to protect the privacy of visitors whose use of the Websites is, in our reasonable judgment, intended for illegal, improper or abusive purposes or for purposes of marketing or solicitation, or would violate any other terms and conditions relating to use of the Website. If we make changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.

Contact us

The above information describes the information we collect, our privacy policy and the steps we take to protect your personal information. If you have any question about our privacy policy, please contact us.
Sherwood House Furniture is proud to offer some of the finest furniture collections available anywhere.  From household names such as Lane, Broyhill and Lexington, to fashion brands like Tommy Bahama, Sherwood House's broad range assures our abilty to offer our customers the style that is just right for their lifestyle and budget.

Let Us Help You

Whether you need a quote on a specific item, or simply want guidance in finding the collections that best suit your taste, we are here to help

Call us today on:
434-792-2414